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Date).getTime()-b,u.offlineLocaleId=null===(m=this.hotline)||void 0===m||null===(g=m.ui)||void 0===g||null===(v=g.offlineExperience)||void 0===v?void 0:v.localeId,this.isParallelConversationEnabled&&!this.conversation.conversationId&&(s.isParallelConversation=!0,Ember.set(this,"hasFirstUserMessageBeenSent",!0))}else{var E,Z,w,T,S;l.offlineEnabled=!0,u.offlineLocaleId=null===(E=this.hotline)||void 0===E||null===(Z=E.ui)||void 0===Z||null===(w=Z.offlineExperience)||void 0===w?void 0:w.localeId,s.msgHopId=(new Date).getTime()+2+"_"+(null===(T=this.hotline)||void 0===T||null===(S=T.ui)||void 0===S?void 0:S.hop),l.offlineReplyType=y.OFFLINE_MESSAGE_TYPE.COMMENT}return s.conversationReferenceId=null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.conversationReferenceId,s.conversationId=this.conversation.conversationId,s.internalMeta=l,s.offlineTriggerInfo=u,s.messageFragments.push(e),s},offlineMessageAPI:function(e){var t=this;if(this.isJWTStrictMode){if(this.jwt.auth.expiredAt||this.jwt.auth.scheduled||this.jwt.auth.expired)return;if(this.isJwtExpired())return void this.initiateSendingMode()}var n=this.session,i=n&&n.user,r=n&&n.siteId,s=a.default.EmberModelUrl.offlineMessage.url.replace("{token}",n.token).replace("{userAlias}",i.alias);r&&(s+="?siteId=".concat(r)),this.axios.makeRequest({method:"POST",url:s,data:e,cache:!1,dataType:"json",contentType:"application/json; charset=utf-8",processData:!1}).then(function(e){var n=this;(0,o.Z)(this,t);var i=this.lastOfflineMessage,r=e.data;i&&i.set("hasBeenRepliedToOffline",!0),i.save(),r.forEach(function(e){(0,o.Z)(this,n),this.send("updateMessage",e)}.bind(this))}.bind(this),function(e){(0,o.Z)(this,t),this.set("extraParams.isOfflineSendingFailed",!0);var n=e&&e.response.status||400,i=e&&e.response&&e.response.data||null;410===n&&(this.user.delete(),this.send("reset",null,!0)),412===n&&(26===i?this.initiateSendingMode():23===i&&(this.postMessage.post({action:"user_state_change",status:401,success:!1,data:{userState:a.default.userState.AUTH_INVALID}}),Ember.set(this.auth,"expired",!0),this.jwt.authenticateUser(!1)))}.bind(this))},hasFileAttachment:Ember.computed.equal("data.fileType",2),toggleBusinessClosedBanner:function(e){var t,n,i,r,s,l,u=this,c=(null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.triggerTimerForBusinessHours)===a.default.messengerVisibilityOptions.businessHours;(null!==(i=this.hotline)&&void 0!==i&&null!==(r=i.ui)&&void 0!==r&&r.isIOS||null!==(s=this.hotline)&&void 0!==s&&null!==(l=s.ui)&&void 0!==l&&l.isAndroid)&&c&&Ember.run.later(function(){(0,o.Z)(this,u),this.isDestroyed&&this.isDestroying||this.set("hotline.ui.showBusinessClosedBanner",e)}.bind(this),0)},getLatestNMessages:function(e){var t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:a.default.CONVERSATION.LIMIT;if(e){var n=e.length;return n<=t?e:e.slice(n-t,n)}return e},updatePlaceholders:function(e,t,n){var i=this,r=this.placeholderService.getPlaceholderStringWithValue(t,n);e.forEach(function(e){(0,o.Z)(this,i);var t=e.content,n=e.fragmentType;t&&n===a.default.CONVERSATION.FRAGMENT_TYPE.TEXT&&(e.content=this.placeholderService.replacePlaceholders(t,r))}.bind(this))},sendMessageToBot:function(e,t){var n,i,r=(null===(n=this.session)||void 0===n||null===(i=n.user)||void 0===i?void 0:i.alias)||this.localStorage.getItemLS("isUserCreateSent"),o=(new Date).getTime(),a=this.createMessageObject(o,t);a.messageFragments=[{fragmentType:y.FRAGMENT_TYPE.TEXT,contentType:"text/html",content:e}],r?this.postMessageAPI(a):this.send("createNewUser",this.postMessageAPI.bind(this,a))},getUpdatedFragments:function(e,t){var n,i=this,r=!1;return e&&(e.forEach(function(e){(0,o.Z)(this,i),"quickAction"in e?(n=!0,this.set("isQuickActionSelected",!0),delete e.quickAction):"shouldValidate"in e&&(r=!0,delete e.shouldValidate)}.bind(this)),n||!t||r||(n=t.some(function(e){return(0,o.Z)(this,i),e.templateType===a.default.TemplateType.QUICK_ACTIONS}.bind(this)))),(n||this.isPhoneNumberWithCode)&&this.showValidationMsg&&this.set("showValidationMsg",!1),{updatedFragments:e,isQuickAction:n}},sendMessageOnEnter:function(e,t){e===a.default.DOM_ID.appReplyEditor?this.willMessageSend&&this.willMessageSend({id:this.channelId,send:!0,replyText:t}):this.send("beforeSendMessage")},isNotTypedValue:function(e,t){var n,i;return t&&(0,s.isFeatureEnabled)(null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.config,"TYPING_INDICATOR")&&!this.isTyping&&e&&e!==this.typedValue},onKeyPressDefault:function(e){var t,n=this;this.set("showValidationMsg",!1);var i=null===(t=this.session)||void 0===t?void 0:t.user,r=i&&i.id;this.isNotTypedValue(e,r)&&(this.rts.sendMessage({userId:r.toString(),channelId:this.channelId,action:"is_typing"}),this.set("typedValue",e),this.set("isTyping",setTimeout(function(){(0,o.Z)(this,n),this.isDestroying||this.isDestroyed||this.set("isTyping",void 0)}.bind(this),2e3)))},actions:{sendReadManualCampaignReceipt:function(){var e,t,n,i=this,r=null===(e=this.session)||void 0===e?void 0:e.token,s=null===(t=this.session)||void 0===t?void 0:t.user,l=null===(n=this.session)||void 0===n?void 0:n.siteId,u=this.messages,c=this;u&&u.filter(function(e){return(0,o.Z)(this,i),e.get("marketingId")&&!e.get("manualCampaignRead")}.bind(this)).forEach(function(e){(0,o.Z)(this,i);var t=a.default.EmberModelUrl.updateCampaign,n=e.get("marketingId"),u=0!==e.get("messageUserType")&&n&&t.url.replace("{token}",r).replace("{userAlias}",s.alias).replace("{marketingId}",n);u&&(u+="?seen=1",l&&(u+="&siteId=".concat(l)),this.axios.makeRequest({method:"PUT",url:u}).then((function(t){t&&t.errorCode||(e.set("manualCampaignRead",!0),c.send("save"))})))}.bind(this))},sendReadCampaignMetric:function(){var e=this,t=this.messages;t&&(t.reduce(function(t,n){((0,o.Z)(this,e),n.get("autoRuleId")&&!n.get("autoRuleRead"))&&(t.findBy("autoRuleId",n.get("autoRuleId"))||t.push(n));return t}.bind(this),[]).forEach(function(t){if((0,o.Z)(this,e),t.get("autoRuleId")&&!t.get("autoRuleRead")){var n,i,r,s,l=t.get("autoRuleId"),u=this.localds,c=u&&u.get("userBehaviour"),d=(c&&c.get("executedRules")).findBy("ruleId",l),f=d&&d.get("openedCount"),h=a.default.EmberModelUrl,p=null===(n=this.session)||void 0===n?void 0:n.token,m=null===(i=this.session)||void 0===i?void 0:i.siteId;f=f?f+1:1,d&&d.set("openedCount",f),s=f>1?a.default.RuleMetricKeys.clicked:a.default.RuleMetricKeys.uniqueClicked,r=h.tattletale.url.replace("{token}",p).replace("{ruleId}",l).replace("{keys}",s),m&&(r+="&siteId=".concat(m)),this.axios.makeRequest({method:"PUT",url:r,cache:!1,contentType:"application/json; charset=UTF-8"}).then((function(){})),t.set("autoRuleRead",!0)}}.bind(this)),this.send("save"))},keyPressDown:function(e,t){var n,i,r=this.data;switch(r&&(n=r.fileData,i=r.fileType),t.which){case 13:if(!t.shiftKey&&(e||n&&i)){if(t.preventDefault(),(0,p.isSlashCmdMenuVisible)())break;this.sendMessageOnEnter(t.target.id,e)}break;default:this.onKeyPressDefault(e)}},beforeSendMessage:function(e,t){var n,i,r,l,u,c,d=this,f=arguments.length>2&&void 0!==arguments[2]&&arguments[2],h=arguments.length>3&&void 0!==arguments[3]?arguments[3]:null;if(f&&this.set("isQuickActionSelected",!0),!this.disableHugeMessageSending&&null!==(n=this.hotline)&&void 0!==n&&null!==(i=n.ui)&&void 0!==i&&i.onLine){var p,m,v=this.getcurrentTextMessage(h),b=null!=v&&v.length?(0,s.singleMessageFromTextFragments)(v):(0,s.singleMessageFromTextFragments)(e),y=null,E={},Z=null===(r=this.lastMessage)||void 0===r?void 0:r.replyFragments,w=this.getUpdatedFragments(e,Z),T=w.isQuickAction,S=w.updatedFragments;if(null!=Z&&Z.length){var I,A,R=(null===(I=E=Z.find(function(e){return(0,o.Z)(this,d),a.default.VALIDATION_PLACEHOLDER_MESSAGE[e.inputType===a.default.PHONE_NUMBER_COUNTRY_CODE?"phone":null==e?void 0:e.inputType]}.bind(this)))||void 0===I?void 0:I.inputType)===a.default.PHONE_NUMBER_COUNTRY_CODE?"phone":null===(A=E)||void 0===A?void 0:A.inputType;E=g(g({},E),a.default.VALIDATION_PLACEHOLDER_MESSAGE[R])}if(null!==(l=E)&&void 0!==l&&l.inputType)y={validationtype:null===(p=E)||void 0===p?void 0:p.inputType,validations:"otp"!==(null===(m=E)||void 0===m?void 0:m.inputType)?[{validationErrorText:E.validationMessage}]:null};if(y&&y.validations){var C=y.validations,O=y.validationtype,_=this.intlPhoneInput&&this.intlPhoneInput.isValidNumber(),k=this.intlPhoneInput?_:(0,s.checkBotsInputValidation)(O,b);if(E.inputType===a.default.PHONE_NUMBER_COUNTRY_CODE&&T?!_&&O&&!k:!T&&!_&&O&&!k)return this.set("hotline.ui.validationMessage",this.intl.t(C[0].validationErrorText)),this.set("showValidationMsg",!0),!1}this.set("hotline.ui.validationMessage",void 0),null!==(u=this.session)&&void 0!==u&&null!==(c=u.user)&&void 0!==c&&c.alias||this.localStorage.getItemLS("isUserCreateSent")?(this.didReadReceiptSent&&this.send("updateReadReceipt"),this.clearPrivacyPolicy(),this.send("sendMessage",S,t,h)):(this.set("hasUserToCreate",!0),this.send("createUser",S),this.clearPrivacyPolicy())}},focusIn:function(){var e;this.toggleBusinessClosedBanner(!1),null===(e=this.focusOnTextarea)||void 0===e||e.call(this)},focusOut:function(){this.toggleBusinessClosedBanner(!0)},createMessage:function(e,t){var n,i,r,o,s,l,u=this.localds,c=this.conversations,d=this.conversation,f=this.messages,h=this.messagesCount,p=null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.conversationReferenceId,m=this.store;this.isJWTStrictMode&&this.jwt.auth.expired?Ember.set(t,"status",a.default.MESSAGE_STATUS.UNAUTHENTICATED):Ember.set(t,"status",a.default.MESSAGE_STATUS.PENDING),null!=t&&null!==(r=t.messageFragments)&&void 0!==r&&null!==(o=r[0])&&void 0!==o&&o.isFeedbackMessage&&Ember.set(t,"isFeedbackResponse",!0);var g=parseInt(null===(s=this.model)||void 0===s?void 0:s.conversationId,10);if(h||this.isParallelConversationEnabled&&0===h&&g===(null===(l=d)||void 0===l?void 0:l.conversationId))f.pushObject(m.createRecord("message",t)),d&&Ember.set(d,"conversationReferenceId",p),this.logger.log("Adding Message");else{var v=Ember.A([]);if(v.pushObject(m.createRecord("message",t)),d=m.createRecord("conversation",{conversationId:-1,channelId:this.channelId,messages:v,readMillis:e,conversationReferenceId:p}),c)c.pushObject(d);else{var b=Ember.A([]);b.pushObject(d),u.set("conversations",b)}}this.send("save")},sendBulkEvents:function(){var e,t,n,i,r=this;if(null===(e=this.session)||void 0===e||null===(t=e.config)||void 0===t||!t.disableEvents){var s=Ember.get(this,"userBehaviour.events").map(function(e){var t,n,i=this;(0,o.Z)(this,r);var a={};if(e.get("eventProperties").forEach(function(e){(0,o.Z)(this,i),a[e.get("key")]=e.get("value")}.bind(this)),"fc_page"!==e.get("name")||null===(t=this.session)||void 0===t||null===(n=t.config)||void 0===n||!n.disablePageTransition||a.force)return{occTime:e.get("createdMillis"),eventName:e.get("name"),properties:a}}.bind(this)),l=null===(n=this.session)||void 0===n?void 0:n.siteId,u=a.default.EmberModelUrl.newMultiEvent.url.replace("{token}",null===(i=this.session)||void 0===i?void 0:i.token);l&&(u+="?siteId=".concat(l)),this.axios.makeRequest({method:"POST",url:u,data:s,cache:!1,contentType:"application/json; charset=UTF-8"}).then((function(){}))}},sendMessage:function(e,t){var n=this,i=arguments.length>2&&void 0!==arguments[2]?arguments[2]:null,r=this.data,s=(new Date).getTime(),l=e||this.getcurrentTextMessage(i),u=r&&r.fileType,c=r&&r.fileData,d=r&&r.attr,f=this.conversation,h=l.length,p=f&&-1!==f.get("conversationId"),m=this.session,g=m&&m.user,v=this.messages,b=this.createMessageObject(s,t);if(!this.saving&&(c&&u||0!==h&&!this.allFragmentsAreEmpty(l)))if(Ember.set(this,"saving",!0),l[0]&&l[0].fragmentType===y.FRAGMENT_TYPE.MEETING)this.handleEventFragment(b,l[0]),this.postMessageAPI(b),Ember.set(this,"saving",!1);else{var E=this.getTextFromEditorForClosedOrOpenWidgetState(),Z=E&&E.length>=a.default.MessageSpecs.maxLength,w="";if(c&&u){var T,S=function(e,t){if((0,o.Z)(this,n),e)b=this.updateMessageFragmentsAfterFileUpload(b,t),!this.assertThatAllAttachmentsHaveBeenUploaded(b)||!p&&this.isFirstMsgInitiatedForChannel||(Ember.set(this,"isFirstMsgInitiatedForChannel",!0),b=this.postMessage.updateNotAuthenticatedMessage(b),this.postMessageAPI(b));else{var i=this.intl,r=i.t("file_attachment_errors.error_uploading_file");t.error===a.default.FileSecurityStatus.MalwareFile&&(r=i.t("file_attachment_errors.file_contains_malware")),this.flash.showMessage(r),this.updateMessageStatusUsingHopId({messageHopId:b.msgHopId,messageChannelId:b.channelId},a.default.MESSAGE_STATUS.NOT_UPLOADED)}}.bind(this);if(Z){var I=this.getTextFilePreviewFragment(E);b.messageFragments.push(I),w=I.fileName}else h&&this.assertThatFragmentContentsAreNotNull(l)&&(b.messageFragments=this.maskTextForFragments(l));var A="FILE_ALIAS_"+(new Date).getTime();if(u===a.default.FILETYPE.FILE)T={fileAlias:A,fileContentType:c.type,fileName:c.name,fileSize:c.size,fragmentType:y.FRAGMENT_TYPE.FILE};else if(u===a.default.FILETYPE.IMAGE){var R,C,O,_;T={fileAlias:A,contentType:"image/png",fragmentType:y.FRAGMENT_TYPE.IMAGE,content:null===(R=this.data)||void 0===R||null===(C=R.fileContent)||void 0===C?void 0:C.dataUrl,height:d.height,width:d.width,thumbnail:{contentType:"image/png",content:null===(O=this.data)||void 0===O||null===(_=O.fileContent)||void 0===_?void 0:_.dataUrl,height:200,width:200}}}b.messageFragments.splice(0,0,T),g&&g.alias?this.uploadFile({file:c,fileType:u,fileAlias:A},S):this.set("pendingFile",{file:c,fileType:u,fileAlias:A})}else{if(Z){var k=this.getTextFilePreviewFragment(E);b.messageFragments.push(k),w=k.fileName}else h&&(b.messageFragments=this.maskTextForFragments(l));Z||(this.set("isFirstMsgInitiatedForChannel",!0),b=this.postMessage.updateNotAuthenticatedMessage(b),this.postMessageAPI(b))}var M=b.msgHopId&&v&&v.findBy("msgHopId",b.msgHopId);M||this.send("createMessage",s,b),Z&&(g&&g.alias?this.uploadTextAndGetFileHash(E,b,w):this.set("pendingUploadTextFileObject",{text:E,fileName:w})),this.set("isTextLimitExceeded",!1),this.emptyContentEditor(i),this.focusOnTextarea&&this.focusOnTextarea(),Ember.set(this,"saving",!1),this.send("clearImage"),this.willMessageSent&&this.willMessageSent()}},resendMessage:function(e){var t,n;if(null!==(t=this.hotline)&&void 0!==t&&null!==(n=t.ui)&&void 0!==n&&n.onLine){var i=this.session,r=i&&i.user,o=e.serialize(),s=this.assertThatAllAttachmentsHaveBeenUploaded(o);r&&r.alias&&s?(this.updateMessageStatusUsingHopId({messageHopId:e.get("msgHopId"),messageChannelId:e.get("channelId"),messageConversationId:e.get("conversationId")},a.default.MESSAGE_STATUS.RETRYING),this.postMessageAPI(o,!1,!0)):this.logger.log("No user exists or files not uploaded, can't retry sending the message.")}},updateMessage:function(e){var t,n,i,r,l,u,c,d,f=this,p=arguments.length>1&&void 0!==arguments[1]&&arguments[1],m=this.localds,g=this.store,v=this.conversations,b=this.conversation,y=this.messages,E=e&&e.messageId,Z=e&&e.msgHopId,w=!1;p&&(y=(b=e.conversationId&&(null===(c=this.localds)||void 0===c?void 0:c.conversations.findBy("conversationId",e.conversationId))||e.conversationChannelId&&(null===(d=this.localds)||void 0===d?void 0:d.conversations.findBy("channelId",e.conversationChannelId)))&&b.get("messages"));if(!e||3!==e.messageType&&5!==e.messageType||(0,s.resizeImage)(e),b){y=y||[],-1!==b.get("conversationId")&&b.get("conversationId")||(b.set("conversationId",e.conversationId),w=!0),b.get("status")===a.default.CONVERSATION.CONVERSATION_STATUS.RESOLVED&&e.messageUserType===a.default.CONVERSATION.USER_TYPE.USER&&b.set("status",0),Ember.set(e,"status",a.default.MESSAGE_STATUS.SENT),r=E&&y.findBy("messageId",E)||Z&&y.findBy("msgHopId",Z),l=y.reduce(function(t,n){(0,o.Z)(this,f);var i=e.autoRuleId&&n.get("autoRuleId")===e.autoRuleId||e.ruleId&&n.get("autoRuleId")===e.ruleId,r=e.campaignMessageId?n.get("campaignMessageId")===e.campaignMessageId:!e.flowStepId;return i&&r&&!n.get("messageId")&&(t=n),t}.bind(this),void 0),u=y.reduce(function(t,n){return(0,o.Z)(this,f),e.flowStepId&&n.get("flowStepId")===e.flowStepId&&!n.get("messageId")&&(t=n),t}.bind(this),void 0);var T=y.filterBy("offlineMessage",!0).filterBy("hasBeenRepliedToOffline",!1);if(e&&e.autoRuleId&&T.length&&T[T.length-1].set("hasBeenRepliedToOffline",!0),r&&!p){var S=Z&&y.findBy("msgHopId",Z),I=e.conversationId&&e.messageId&&S&&S.conversationId!==e.conversationId&&S.messageId!==e.messageId,A=r.conversationId===e.conversationId&&r.messageId===e.messageId&&!r.msgHopId;I&&A&&(y.removeObject(S),this.logger.log("Deleted first message duplicated.")),g.cloneRecord(r,e),this.logger.log("Updating Message"),h.default.readOutDynamicUpdates(this.intl.t("aria_labels.message_sent"))}else 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b={jwtAuthToken:l};m=!1,this.store.postRequest(d.model,p,b).then(g,v)}else this.store.getRequest(c.model,h).then(g,v)},trackActivity:function(){var e,t,n=this,i=arguments.length>0&&void 0!==arguments[0]?arguments[0]:null,r=null===(e=this.session)||void 0===e?void 0:e.token,s=this.localStorage.getItemLS("lastActivitySent"),l=s&&new Date(s),u=new Date;l&&l.getDate()===u.getDate()&&l.getMonth()===u.getMonth()&&l.getYear()===u.getYear()||this.axios.makeRequest({method:"PUT",url:a.default.EmberModelUrl.trackActivity.url.replace("{token}",r).replace("{userAlias}",i||(null===(t=this.localds)||void 0===t?void 0:t.alias))}).then(function(e){(0,o.Z)(this,n),e.data&&e.errorCode||this.localStorage.setItemLS("lastActivitySent",new Date)}.bind(this));this.session.userCreated||this.send("loadHomeView")},handleUserSuccess:function(e){if(e){var t,n=e.identifier,i=e.restoreId,r=e.alias,o=this.session,a=null===(t=this.localds)||void 0===t?void 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r=this.localds;r&&(r.set("externalId",void 0),r.set("properties",void 0),r.set("alias",void 0),r.set("meta",void 0),r.set("conversationPropertiesMeta",void 0),this.postMessage.post({action:"reset_user_cookie"}),this.send("reset",null,!0),Ember.set(i,"user",{}),n&&Ember.set(i,"prop",{})),this.reloadRoute(),e(!0,200)}.bind(this),function(){(0,o.Z)(this,t),e(!1,400)}.bind(this))}else e(!1,401);else e(!1,404)},createUser:function(e,t){var n=this,i=this.session,r=i&&i.token,u=i&&i.user,c=i&&i.siteId,d=e&&e.externalId||i&&i.externalId,h=e&&e.firstName,p=e&&e.lastName,m=e&&e.email,g=e&&e.phone,v=e&&e.flowId,b=e&&e.flowVersionId,y=e&&e.isTemplateBot,E=e&&e.previewMode,Z=e&&e.phoneCountry,w=e&&e.locale||(0,l.getNavigatorLanguage)(),T=e&&e.meta,S=this.getUserParams(),I=a.default.EmberModelUrl.user,A=i&&i.config&&i.config.pushToFreshSales,R={},C=function(i){var r,a,s,l;if((0,o.Z)(this,n),this.localStorage.setItemLS("isUserCreateSent",!1),null===(r=this.session)||void 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